Terms & Conditions

ONLINE SHOP REGULATIONS
KEGEL24.EU
FOR ENTREPRENEURS

TABLE OF CONTENTS:

  1. GENERAL PROVISIONS

  2. ELECTRONIC SERVICES IN THE ONLINE SHOP

  3. CONDITIONS FOR CONCLUDING A SALES CONTRACT

  4. METHODS AND DATES OF PAYMENT FOR THE PRODUCT

  5. THE COST, METHODS AND DELIVERY OF THE PRODUCT

  6. COMPLAINT HANDLING PROCEDURE

  7. ADDITIONAL PROVISIONS

  8. ILLEGAL CONTENT AND OTHER CONTENT THAT DOES NOT COMPLY WITH THE REGULATIONS

  9. FINAL PROVISIONS

  10. MODEL WITHDRAWAL FORM

These Online Shop Regulations have been prepared by the lawyers of the Prokonsumencki.pl. The Online Shop www.kegel24.eu takes care of consumer rights. The consumer can not waive the rights granted to him in the Consumer Rights Act. The provisions of contracts less favourable to the consumer than the provisions of the Consumer Rights Act are invalid and, in their place, apply the provisions of the Act on Consumer Rights. Therefore, the provisions of these Regulations are not intended to exclude or limit any consumer rights granted to them by virtue of mandatory provisions of law, and any possible doubts should be explained in favour of the consumer. In case of non-compliance of the provisions of these Regulations with the above provisions, the priority is given to these provisions and should be applied.

1. GENERAL PROVISIONS

  1. 1.1. The Online Shop available at www.kegel24.eu is run by KEGEL-BŁAŻUSIAK TRADE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPÓŁKA KOMANDYTOWA (limited company) based in Nowy Targ, Poland (the office address and correspondence address: Składowa 26, 34-400 Nowy Targ, Poland), registered in the register of entrepreneurs of National Court Registry under the number: 0000494298; register court which holds the company's documentation: District Court for Cracow – Śródmieście in Cracow, XII Commercial Department of National Court Registry; tax ID no. NIP (VAT): PL7352858760, National Economy Register No. REGON 123030158; e-mail address: info@kegel24.eu and telephone number: +48 (12) 267 23 99.

  2. 1.2. These Regulations are intended solely for entrepreneurs who use the Online Shop (the Regulations and the Online Shop are not intended for consumers).

  3. 1.3. The Controller of personal data processed in the Online Shop in connection with the implementation of the provisions of these Regulations is the Seller. The personal data are processed for purposes within the period and on the basis of the grounds and principles set out in the privacy policy published on the Online Shop website. The privacy policy contains primarily the rules for the processing of personal data by the Controller in the Online Shop, including the basics, purposes and the period of processing the personal data and the rights of the persons to whom the data relate, as well as the information on the use of cookie files and analytical tools in the Online Shop. Using the Online Shop, including making purchases is voluntary. Similarly, the provision of personal data by the Service User or the Customer using the Online Shop is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of the contract and statutory duties of the Seller).

  4. 1.4. Definitions:

  5. 1.1.1. BUSINESS DAY – one day from Monday to Friday, excluding public holidays.

  6. 1.1.2. DIGITAL SERVICES ACT – Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act) L 277, 27.10.2022, p. 1–102).

  7. 1.1.3. REGISTRATION FORM – the form available in the Online Shop that allows you to create an Account.

  8. 1.1.4. ORDER FORM – Electronic Service, an interactive form available in the Online Shop that allows you to place an Order, in particular by adding Products to the electronic basket and defining the terms of the Sales Contract, including the method of delivery and the payment.

  9. 1.1.5. CUSTOMER – (1) a natural person with full legal capacity, for which using the Online Shop, including conclusion of Sales Contracts is directly connected with the pursuit of their business or professional activity (i.e. not being in this case a consumer); (2) a legal person; or (3) an organizational unit without legal personality for which the law grants legal capacity; - who has concluded or intends to conclude a Sales Contract with the Seller.

  10. 1.1.6. CIVIL CODE – the Polish Civil Code Act of 23 April 1964 (Dz.U. 1964 nr 16, poz. 93- with amendments).

  11. 1.1.7. ACCOUNT – Electronic Service, a set of resources in the Service Provider's IT system marked with an individual name (login) and password provided by the Service User, in which are collected the data provided by the Service User and the information about Orders placed in the Online Shop.

  12. 1.1.8. NEWSLETTER – Electronic Service, electronic distribution service provided by the Service Provider via e-mail, which allows all Service Users using it to receive automatically from the Service Provider cyclical content of subsequent editions of the newsletter containing the information about the Products, new editions and promotions in the Online Shop.

  13. 1.1.9. ILLEGAL CONTENT – any information that, in itself or in relation to an activity, including the sale of Products or the provision of services, is not in compliance with European Union law or the law of any EU Member State which is in compliance with European Union law, irrespective of the precise subject matter or nature of that law.

  14. 1.1.10. PRODUCT – any movable item being the subject of the Sales Contract between the Customer and the Seller.

  15. 1.1.11. REGULATIONS – these regulations of the Online Shop.

  16. 1.1.12. ONLINE SHOP – online shop of the Service Provider available at the Internet address: www.kegel24.eu.

  17. 1.1.13. SELLER; SERVICE PROVIDER – KEGEL-BŁAŻUSIAK TRADE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPÓŁKA KOMANDYTOWA (limited company) based in Nowy Targ, Poland (the office address and correspondence address: Składowa 26, 34-400 Nowy Targ, Poland), registered in the register of entrepreneurs of National Court Registry under the number: 0000494298; register court which holds the company's documentation: District Court for Cracow – Śródmieście in Cracow, XII Commercial Department of National Court Registry; tax ID no. NIP (VAT): PL7352858760, National Economy Register No. REGON 123030158; e-mail address: info@kegel24.eu and telephone number: +48 (12) 267 23 99.

  18. 1.1.14. SALES CONTRACT – a sales contract which is being concluded or have been concluded between the Customer and the Seller via the Online Shop.

  19. 1.1.15. ELECTRONIC SERVICE – the service provided electronically by the Service Provider to the Service User via the Online Shop.

  20. 1.1.16. SERVICE USER – (1) a natural person with full legal capacity, for which using the Online Shop, including conclusion of Sales Contracts is directly connected with the pursuit of their business or professional activity (i.e. not being in this case a consumer); (2) a legal person; or (3) an organizational unit without legal personality, for which the law grants legal capacity; - using or intending to use the Electronic Service.

  21. 1.1.17. ORDER - Customer's declaration of intention submitted via the Order Form and aimed directly to conclude the Product Sales Contract with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE SHOP

  1. 2.1. The following Electronic Services are available in the Online Shop: Account, Order Form and Newsletter.

  2. 1.1.18. Account – the use of Account is possible after completing three following steps - (1) completing the Registration Form by the Service User, (2) clicking the "Save”. field and (3) positive verification of the submitted form by the Service Provider. In the Registration Form, it is necessary for the Service User to provide the following data: name and surname, the company name, the TAX ID number, address of officess / place of economic activity (street, house / flat number, zip code, city, country), e-mail address, the contact telephone number and password. As part of the verification of the Registration Form, the Service Provider is entitled to take any necessary steps to verify the truthfulness, reliability, and accuracy of the information provided by the Service User in the Registration Form. As part of this verification, the Service Provider may request the person submitting the Account Registration Form to provide additional information or send documents (e.g., registration documents, certificates, or attestations) necessary to verify and confirm the credibility of the data provided. During the verification process referred to in the preceding sentence, the Service Provider is entitled to suspend the creation of the Account.

  3. 1.1.18.1. The Electronic Account service is provided free of charge for an indefinite period. The Service User has the option, at any time and without giving any reason, to delete the Account (resignation from the Account) by sending a relevant request to the Service Provider, in particular via e-mail to the following address: info@kegel24.eu or in writing to: Grota-Roweckiego 10, 30-354 Cracow, Poland.

  4. 2.1.2. Order Form - using of the Order Form begins with adding the first Product to the electronic basket by the Customer in the Online Shop. Placing an Order requires from the Customer logging into their Account and takes place after the Customer has completed two subsequent steps - (1) completing the Order Form and (2) clicking on the Online Shop website after completing the Order Form "Place order” field - up to that moment it is possible to modify independently all entered data (for this purpose, follow the displayed messages and information available on the Online Shop website). In the Order Form, it is necessary for the Customer to provide the following data about the Customer: name and surname, the company name, TAX ID number, address of officess / place of economic activity (street, house / flat number, zip code, city, country), the e-mail address, the contact telephone number and details of the Sales Contract: Product (s), number of Product (s), place and method of delivery of the Product (s), the method of payment.

  5. 2.1.1.1. The Order Form Electronic Service is provided free of charge, is single use in nature and is concluded upon placement of an Order via the Form or upon earlier discontinuation of placing the Order by the Service User.

  6. 2.1.3. Newsletter - using the Newsletter takes place after providing the e-mail address in the "Newsletter" tab visible on the Online Shop website, to which further editions of the Newsletter are to be sent and clicking the "Subscribe” field. You can also subscribe to the Newsletter by checking the appropriate checkbox when creating an Account or placing an Order - once an Account is created or an Order is placed, the Service User is subscribed to the Newsletter.

  7. 2.1.3.1. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Service User has the option, at any time and without giving reasons, to unsubscribe from the Newsletter (resignation from the Newsletter) by sending a relevant request to the Service Provider, in particular via e-mail to the following address: info@kegel24.eu or in writing to the following address: Grota-Roweckiego 10, 30-354 Cracow, Poland.

  8. 2.2. Technical requirements necessary to cooperate with the ICT system used by the Service Provider: (1) a computer, laptop or other multimedia device with Internet access; (2) the access to e-mail; (3) an up-to-date web browser: Mozilla Firefox; Opera; Google Chrome; Safari or Microsoft Edge; (4) recommended minimum screen resolution: 1024x768; (5) enabling cookies and Javascript support in the web browser.

  9. 2.3. The Service User is obliged to use the Online Shop in a manner consistent with the law and good customs, with respect for the personal rights and copyrights and intellectual property of the Service Provider and third parties. The Service User is obliged to enter data consistent with the actual state. The Service User is prohibited from providing unlawful content.

  10. 2.4. Complaint procedure with regard to the Electronic Services is indicated in clause 6 of the Regulations.

3. CONDITIONS FOR CONCLUDING A SALES CONTRACT

  1. 3.1. The conclusion of a Sales Contract between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Shop in accordance with clause 2.1.2 of the Regulations.

  2. 3.2. The Product price shown on the Online Shop website is given in euros (EUR) with a 0% VAT rate. Any costs of foreign transfers, bank commissions, costs of currency conversions etc. shall be charged to the Customer.

  3. 3.3. The Customer represents to have the European VAT identification number (EU VAT no.) which makes it possible to apply a preferential VAT rate of 0% as part of intra-Community supply of goods. If, on the date of issuing the invoice by the Seller, it becomes evident that the Customer has not a valid EU VAT number, the Customer shall have VAT tax calculated in the amount applicable in the Republic of Poland on the date when the tax obligation was created. The above provisions do not concern the Sales Contract with the delivery to the territory of the United Kingdom.

  4. 3.4 The procedure of concluding a Sales Contract in the Online Shop using the Order Form

  5. 1.1.19. The conclusion of the Sales Contract between the Customer and the Seller takes place after the Customer has placed an Order in the Online Shop in accordance with clause. 2.1.2 of the Regulations.

  6. 1.1.20. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for implementation. The confirmation of receipt of the Order and its acceptance for implementation occurs by sending by the Seller to the e-mail address provided at the time of placing the Order an e-mail, which contains at least the Seller's statement of receipt of the Order and its acceptance for implementation and confirmation of the Sales Contract. Upon receipt of the above e-mail by the Customer, the Sales Contract is concluded between the Customer and the Seller.

  7. 3.5. The consolidation, security and access to the Customer the content of the Sales Contract concluded by the Customer is effected by (1) providing these Regulations on the Online Shop website and (2) sending the e-mail message referred to in clause 3.4.2. of the Regulations. The content of the Sales Contract is additionally recorded and secured in the IT system of the Seller's Online Shop.

4. METHODS AND DATES OF PAYMENT FOR THE PRODUCT

  1. 4.1. The Seller provides the Customer with the following methods of payment under the Sales Contract:

  2. 1.1.21. Payment by bank transfer to the Seller's bank account.

  3. 1.1.22. The electronic payments and credit card payments via PayPal.com or Stripe.com – all possible current payment methods are specified on the Online Shop website in the payment methods tab and on the website https://www.paypal.com, http://www.stripe.com.

  4. 1.1.22.1 The settlement of transactions by electronic payments and credit cards are carried out in accordance with the Customer's choice through the PayPal.com or Stripe.com service. The support for electronic payments and credit card payments is provided by:

  5. 1.1.22.1.1 PayPal.com – the company PayPal (Europe) S.a r.l. & Cie, S.C.A., 5. floor 22–24 Boulevard Royal, L-2449, Luxembourg.

  6. 1.1.22.1.2. Stripe.com – the company Stripe Payments Europe, Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Irlandia.

  7. 4.2. Payment deadline:

  8. 1.1.23. If the Customer chooses payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 7 calendar days from the day of concluding the Sales Contract.

5. THE COST, METHODS AND DELIVERY TIME OF THE PRODUCT

  1. 5.1. The delivery of the Product is available to the EU Member States and to the United Kingdom (excluding overseas territories).

  2. 5.2. The delivery of the Product to the to the Customer is payable, unless the Sales Contract provides otherwise. The Product delivery costs (including charges for transport, delivery and postal services) are indicated to the Customer on the Online Shop website in the delivery costs tab and during the Order placement, including when the Customer expresses a will to be bound by the Sales Contract.

  3. 5.3. The Seller provides the Customer with the following methods of delivery of the Product:

  4. 1.1.24. Courier parcel.

  5. 1.1.25. Pallet shipment - in the case of dimensional Orders, after individually determining the cost and method of delivery with the Seller.

  6. 5.4. The deadline for delivery of the Product, being a movable item to the Customer is up to 7 Business Days, counted from the date of crediting the Seller’s bank account or current account, unless a shorter deadline is specified in the description of the Product or when placing the Order. In the case of Products with different delivery deadlines, the delivery deadline is the longest given deadline, which, however, can not exceed 4 Business Days. In the case of individualised Products - e.g., with sewing, for which the Customer orders an additional service directly related to a given Product that is a movable item, the delivery period is 30 days, unless a shorter period is specified in the description of the Product or when placing the Order.

  7. 5.5. Upon the Seller’s release of a Product to the carrier, the benefits and burdens associated with the goods and risk of any loss or damage to the Products as a result of accidents are transferred to the Customer, who is not a consumer. In such a case, the Seller is not responsible for the full or partial loss, or damage to a Product which may occur between the Product’s release for transport and delivery to the Customer, nor for any transport delays.

  8. 5.6. In the case of a Product being delivered to a Customer via a carrier, the Customer who is not a consumer is obliged to inspect the parcel within a time and in a manner generally accepted for such deliveries. If it is determined that loss or damage of the Product occurred during transport, the Customer is obliged to perform all actions necessary to determine the responsibility of the carrier.

6. COMPLAINT HANDLING PROCEDURE

  1. 6.1. This clause 6 of the Regulations defines the complaint handling procedure common to all complaints submitted to the Seller, in particular complaints regarding Products, Sales Contracts, Electronic Services and other complaints related to the Seller’s running of the Online Shop.

  2. 6.2. The basis and scope of the Seller's statutory liability are defined by generally applicable laws, in particular in the Polish Civil Code and the 18th of July 2002 Act on Rendering of Electronic Services (Journal of Laws of 2002 no. 144, pos. 1204 further amended). Additional (contractual) provisions regarding the scope and limitations of Seller's liability towards the Customer/Service User are provided in Clause 7 of these Regulations.

  3. 6.3. A complaint can be made, for example:

  4. 1.1.26. In writing to the following address: Grota-Roweckiego 10, 30-354 Kraków, Poland.

  5. 1.1.27. in electronic form via e–mail to the following address: info@kegel24.eu.

  6. 6.4. The Seller reserves the right to individually determine the further course of action with the Customer after reviewing the subject of their complaint.

  7. 6.5. It is recommended to provide in the description of the complaint: (1) the information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the of irregularities or non–compliance with the contract; (2) the request or other claim; and (3) the contact details of the complainant – this will facilitate and speed up the consideration of the complaint.

  8. 6.6. In the event of a change in the contact details provided by the complainant during the complaint consideration, they are obliged to notify the Seller about it.

  9. 6.7. The complaint may be accompanied by evidence (e.g., photos, documents, or the Product) related to the subject of the complaint. The Seller may also ask the complainant to provide additional information or send evidence (e.g., photos), if it facilitates and speeds up the consideration of the complaint by the Seller.

  10. 6.8. The Seller will respond to the complaint promptly, no later than 30 calendar days from the date of its receipt.

7. ADDITIONAL PROVISIONS

  1. 7.1. The Seller shall have the right to withdraw from the Sales Contract within 14 calendar days of its conclusion. In this case, withdrawal from the Sales Contract may take place without giving a reason and does not give rise to any claims on the part of the Customer against the Seller.

  2. 7.2. The Seller shall have the right to limit available payment methods, including the right to request a full or partial prepayment regardless of the payment method chosen by the Customer and the fact of conclusion of the Sales Contract.

  3. 7.3. The Service Provider may terminate a contract for the provision of an Electronic Service with immediate effect and without stating the reasons by sending an appropriate statement to the Service User.

  4. 7.4. The Seller's liability under the warranty for the Product or non–compliance of the Product with the Sales Contract shall be excluded.

  5. 7.5. The liability of the Service Provider/Seller to the Service User/Customer, regardless of its legal basis, is limited, both for one claim and for all claims altogether, up to the amount of the price paid and costs of delivery resulting from the Sales Contract, not exceeding the sum of one thousand euros (EUR). The amount limitation referred to in the preceding sentence shall apply to all claims directed by the Service User/Customer against the Service Provider/Seller, even if the Sales Contract is not concluded or in cases not related to the Sales Contract. The Service Provider/Seller shall be liable to the Service User/Customer only for typical damage foreseeable at the time of the contract conclusion and shall not be liable for lost profits. The Seller is also not responsible for the delay in transporting the shipment.

8. ILLEGAL CONTENT AND OTHER CONTENT THAT DOES NOT COMPLY WITH THE REGULATIONS

  1. 8.1. This section of the Regulations contains provisions arising from the Digital Services Act to the extent that they concern the Online Shop and the Service Provider. As a rule, the Service User is not obliged to provide content when using the Online Shop, unless the Regulations require the provision of specific data (e.g. data for placing an Order). The Service User may be able to add a review or comment in the Online Shop using the tools provided for this purpose by the Service Provider. The Service User is obliged to comply with the rules contained in the Regulations each time he provides content.

  2. 8.2. CONTACT POINT - The Service Provider designates the email info@kegel24.eu as the single point of contact. The contact point enables direct communication between the Service Provider and the authorities of the EU Member States, the European Commission, and the European Board for Digital Services, and at the same time enables the Users of the service (including Service Users) to communicate directly, quickly and in a friendly manner with the Service Provider electronically, for the purposes of applying the Digital Services Act. The Service Provider designates Polish and English languages for the purpose of communication with its contact point.

  3. 8.3. Illegal Content notice and action mechanisms as reguired by Article 16 of the Digital Services Act:

  4. 1.1.28. To the e-mail address info@kegel24.eu, any person or entity may report to the Service Provider the presence of certain information that the person or entity considers to be Illegal Content.

  5. 1.1.29. The notification should be sufficiently precise and adequately substantiated. To this end, the Service Provider enables and facilitates submitting – to the e-mail address provided above – reports containing all of the following elements: (1) a sufficiently substantiated explanation of the reasons why the individual or entity alleges the information in question to be illegal content; (2) a clear indication of the exact electronic location of that information, such as the exact URL or URLs, and, where necessary, additional information enabling the identification of the illegal content adapted to the type of content and to the specific type of service; (3) the name and email address of the individual or entity submitting the notice, except in the case of information involving one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU; (4) a statement confirming the bona fide belief of the individual or entity submitting the notice that the information and allegations contained therein are accurate and complete.

  6. 1.1.30. The notice referred to above shall be considered to give rise to actual knowledge or awareness for the purposes of Article 6 in respect of the specific item of information concerned where they allow Service Provider, acting diligently, to identify the illegality of the relevant activity or information without a detailed legal examination.

  7. 1.1.31. If the report contains electronic contact details of the person or entity that made the report, the Service Provider shall, without undue delay, send such person or entity a confirmation of receipt of the report. The Service Provider shall also notify such person or entity of its decision with respect to the information to which the report relates, providing information on the possibility of appealing the decision.

  8. 1.1.32. The Service Provider shall process any notices that they receive under the mechanisms referred to in paragraph 1 and take their decisions in respect of the information to which the notices relate, in a timely, diligent, non-arbitrary and objective manner. Where the Service Provider uses automated means for that processing or decision-making, they shall include information on such use in the notification referred to in the previous paragraph.

  9. 8.4. Information on the restrictions imposed by the Service Provider in connection with the use of the Online Shop, in relation to the information provided by Service Users:

  10. 1.1.33. The Service User is bound by the following rules in the case of providing any content within the Online Shop:

  11. 1.1.33.1 the obligation to use the Online Shop, including to post content (e.g. as part of reviews or comments), in accordance with its intended use, these Regulations and in a manner consistent with the law and good practice, taking into account the respect for personal rights and copyrights and intellectual property of the Service Provider and third parties.

  12. 1.1.33.2 the obligation to provide content that is factually accurate and not misleading.

  13. 1.1.33.3 prohibition on the provision of illegal content, including the prohibition on the provision of Illegal Content.

  14. 1.1.33.4 prohibition of sending unsolicited commercial information (spam) via the Online Shop.

  15. 1.1.33.5 prohibition of providing content that violates the generally accepted rules of netiquette, including content that is vulgar or offensive.

  16. 1.1.33.6 the obligation to have – if necessary – all required rights and permissions to provide such content on the pages of the Online Shop, in particular copyrights or required licenses, permits and consents for their use, distribution, sharing or publication, in particular the right to publish and distribute in the Online Shop and the right to use and disseminate the image or personal data in the case of content, which includes the image or personal data of third parties.

  17. 1.1.33.7 the obligation to use the Online Shop in a manner that does not pose a threat to the security of the Service Provider's ICT system, the Online Shop or third parties.

  18. 1.1.34. The Service Provider reserves the right to moderate content provided by the Service Users to the Online Shop. Moderation is carried out in good faith and with due diligence and on the Service Provider's own initiative or on the received notification in order to detect, identify and remove Illegal Content or other content that does not comply with the Regulations or to prevent access to them or to take the necessary measures to comply with the requirements of European Union law and the law of any EU Member State which is in compliance with European Union law, including the requirements set out in the DSA, or the requirements contained in the Regulations.

  19. 1.1.34. The Service Provider reserves the right to moderate content provided by the Service Users to the Online Shop. Moderation is carried out in good faith and with due diligence and on the Service Provider's own initiative or on the received notification in order to detect, identify and remove Illegal Content or other content that does not comply with the Regulations or to prevent access to them or to take the necessary measures to comply with the requirements of European Union law and the law of any EU Member State which is in compliance with European Union law, including the requirements set out in the DSA, or the requirements contained in the Regulations.

  20. 1.1.35. The moderation process may be carried out manually by a human or be based on automated or partially automated tools to help the Service Provider identify Illegal Content or other content that does not comply with the Regulations. After identifying such content, the Service Provider makes a decision as to whether to remove or disable access to the content, or otherwise limit its visibility or take other actions that it deems necessary (e.g. contacts the Service User to clarify objections and change the content). The Service Provider shall inform the Service User who provided the content (if we have their contact details) in a clear and easily understandable manner about its decision, the reasons for making it and the available options to appeal against this decision.

  21. 1.1.36. act in a diligent, objective and proportionate manner, with due regard to the rights and legitimate interests of all parties involved, including the fundamental rights of the Service Users enshrined in the Charter of Fundamental Rights of the European Union, such as the freedom of expression, freedom and pluralism of the media, and other fundamental rights and freedoms.

  22. 8.5. Any comments, claims, complaints, appeals or objections regarding the decision or other actions or lack of action by the Service Provider based on the received notice or the Service Provider's decision made in accordance with the provisions of these Regulations may be submitted in a procedure analogous to the complaint procedure indicated in clause 6. the of these Regulations. This procedure is free of charge and allows you to submit complaints electronically to the e-mail address provided. The use of the notice and action mechanisms is without prejudice to the right of the person or entity concerned to bring proceedings before a court and does not affect its other rights.

  23. 8.6. The Service Provider shall consider any comments, claims, complaints, appeals or objections regarding the decision or other actions or lack of action by the Service Provider based on the received notice or the Service Provider's decision in a timely, non-discriminatory, objective, and non-arbitrary manner. If the complaint or other report contains sufficient reasons for the Service Provider to believe that their decision not to take action in response to the complaint is unjustified or that the relevant information is not illegal and inconsistent with the Regulations, or contains information indicating that the complainant's action does not justify the measure taken, the Service Provider shall, without undue delay, revoke or amend its decision as to whether to remove or disable access to the content or otherwise reduce their visibility or take any other action it deems necessary.

  24. 8.7. Service Users, persons or entities who have reported Illegal Content, to whom the Service Provider's decisions regarding Illegal Content or content inconsistent with the Regulations are addressed, have the right to choose any out-of-court dispute resolution body certified by the Digital Services Coordinator of the EU Member State to resolve disputes regarding these decisions, including in relation to complaints that have not been resolved within the Service Provider's internal complaints resolution system.

9. FINAL PROVISIONS

  1. 9.1. The contracts concluded via the Online Shop are concluded in English.

  2. 9.2. Change of Regulations:

  3. 1.1.37. The Service Provider reserves the right to make changes to the Regulations.

  4. 1.1.38. In case of concluding on the basis of these Regulations continuous contracts (e.g. providing Electronic Service - Account), the amended regulations bind the Customer if were met the requirements specified in art. 384 and 384 [1] of the Polish Civil Code, that is, the Service User was correctly informed about the changes and did not terminate the contract within 15 calendar days from the date of notification.

  5. 1.1.39. In the case of concluding the contracts of a different nature from continuous contracts (for example, a Sales Contract), the amendments to the Regulations shall not in any way affect the acquired rights of the Service Users/Customers before the effective date of amendments to the Regulations, in particular amendments to the Regulations will not have an impact on already placed or submitted Orders and concluded, implemented or executed Sales Contracts.

  6. 9.3. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the 18th of July 2002 Act on Rendering of Electronic Services (Journal of Laws of 2002 no. 144, pos. 1204 further amended); as well as other relevant provisions of generally applicable law.

  7. 9.4. All disputes arising between the Seller/Service Provider and the Customer/Service User shall be submitted to the court having jurisdiction over the headquarters of the Seller/Service Provider.

10. MODEL WITHDRAWAL FORM


Wzór formularza odstąpienia od umowy
(formularz ten należy wypełnić i odesłać tylko w przypadku chęci odstąpienia od umowy)

– Adresat:

KEGEL-BŁAŻUSIAK TRADE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPÓŁKA KOMANDYTOWA
ul. Grota-Roweckiego 10, 30-354 Kraków
kegel24.pl
info@kegel24.pl

– Ja/My(*) niniejszym informuję/informujemy(*) o moim/naszym odstąpieniu od umowy sprzedaży następujących rzeczy(*) umowy dostawy następujących rzeczy(*) umowy o dzieło polegającej na wykonaniu następujących rzeczy(*)/o świadczenie następującej usługi(*)



– Data zawarcia umowy(*)/odbioru(*)

– Imię i nazwisko konsumenta(-ów)

– Adres konsumenta(-ów)

– Podpis konsumenta(-ów) (tylko jeżeli formularz jest przesyłany w wersji papierowej)

– Data

(*) Niepotrzebne skreślić.

Didn't find the answer to your question? We are here to help!

48 182 610 894

info@kegel24.pl

We are available:
mon - fri 8.00 - 16.00